Key Inquiries
1) How to enroll into a course plan?
Ans: Download the app or connect with our team at 011 40848482 for a free demo session. Also, you can write your query at [email protected] .
2) Do all courses have doubt solving session?
Yes, you can access one on one doubt solving query via call or message. Also, if you have more than 7 to 8 queries, you can connect the faculty through video call.
3) Do you provide Demo class before Buying the course?
We provide a demonstration for each course you have an interest in. The initial two recorded lectures are accessible for your review, enabling you to determine if you wish to enroll.
4) How will this course help me prepare for my 12th-grade exams?
This course will not only furnish you with study materials and a structured test series but also offer continuous tracking of your progress, ultimately strengthening your foundational knowledge, which will greatly assist in preparing for your 12th-grade exams.
5) What kind of support is provided during the course?
Enrolling in our course provides students with a complete syllabus taught from scratch, a well-planned test series with ranking and evaluation, and comprehensive study materials. Additionally, dedicated
doubt support, national-level full syllabus tests, subject-specific WhatsApp groups, and performance tracking with real-time feedback ensure a holistic learning experience.
6) What happens if I need to pause or discontinue the course temporarily? Can I resume later?
You have the flexibility to pause at your convenience, as all the recordings will remain accessible until your final exams. You can revisit them on any day and at any time that suits you.
7) Are there any community or forum features for interaction with other students?
Certainly, upon enrollment in our course, you gain access to subject-specific WhatsApp groups and dedicated doubt support communities on Telegram.
8) Can I access the course on multiple devices?
You can access the classes on a single device at a time.
9) Can I ask questions directly to the faculty if I'm stuck on a particular concept?
Certainly! If you haven’t purchased our plan, you can reach out to us via our toll-free number at 011 40848482 or send your specific query to [email protected]. However, if you have purchased our plan, you have the added advantage of accessing our Telegram and WhatsApp subject-specific groups, where our faculties are directly available to assist you with your questions.
10) What happens if I need to change my enrolment to a different subject?
You have the option to request a course change within 24 hours of enrolling, but please note that refunds are not available.
1) How to enroll into a course plan?
If you encounter a frozen or unresponsive screen, we recommend uninstalling and then reinstalling the app. Ensure that you have an active internet connection during this process. If the problem persists, please reach out to us at [email protected], providing device details and your operating system (OS) to assist us in resolving the issue. Alternatively, you can call us at 011 40848482 for assistance.
2) What should I do if the payment has been deducted from my account, but the course still shows as unpurchased?
If you have experienced this issue, we apologize for any inconvenience. Sometimes, there may be a delay in processing payments or confirming purchases. Give it some time, as the confirmation may come through shortly. Also, Try refreshing the webpage or logging out of your account and then logging back in. This can help update your course access status.
If the issue persists after waiting and trying the above steps, please reach out to our support team at [email protected]. Include the transaction details (e.g., payment reference, date, and amount)
and any relevant account information. Our support team will investigate the issue promptly and assist you in resolving it.
What is the cost of purchasing the course from DeeCee?
We offer a range of courses, and each one can be tailored to meet the specific learning requirements of individual students. Our counsellors are available to assist you in selecting the most suitable course, and the pricing will differ based on the chosen course.
Do you offer any installment payment options for the course fee?
No, we do not offer installment payment options for the course fee. We have a one-time payment option for the course fee.
Is there any registration fee included apart from course Fees?
There are no additional fees apart from the course fees.